Guest Service Attendant

Job Summary

To greet and assist guests and patrons arriving and departing from hotels, ensuring maximum guest satisfaction while adhering to the standards required by their employer.

Responsibilities

Greet and escort guests to their rooms

Transport luggage by hand or on a cart

Ensure that guests are comfortably settled in their rooms, including checking room ventilation, heating, lighting and supplies such as towels and linen, and explaining how the night lock, television and telephone systems work, etc.

Depending on the establishment, they may also:

Promote hotel services and facilities

Answer questions about local entertainment, dining and recreational facilities

Transport luggage for large tour groups

Deliver messages and mail

Run errands within the hotel or very nearby

Maintain a clean lobby/entrance area

Act as part of the security team

Act as a doorperson or hotel greeter

Park guests' vehicles

In smaller hotels they may operate the hotel courtesy shuttle service.

Qualifications

High School Graduate or Equivalent

Required to produce a valid driver’s license and to submit a current original driver’s abstract for company records (must be able to drive a standard transmission).

Must be in excellent physical condition and be able to lift heavy objects.

Excellent interpersonal skills.

Bilingual (English/German/Japanese/French) an asset

Knowledge of directions to local attractions is a definite asset

Training is on the job

Computer skills such as Property Manager, Windows 95, Microsoft Word, Royal Service Manager an asset

Personal Qualities

Employers are generally careful to check previous work records and character references to ensure that applicants are honest and have personal integrity.

Advancement Opportunities? 

Experienced guest services attendants can move into other hotel positions such as front desk clerk or concierge (manager of guest services).

Pay Range

Guest Services Attendant $6.00 - $14.00 (may or may not include gratuities)